Email is how support works here. There is no phone line and no chat window, which keeps every request in one place with a written record you can refer back to.
Write to support@1ity.com.
What to include
- Your order number — it is in the confirmation email and under your orders.
- The product name and, for download problems, which file you were trying to open.
- What you expected and what actually happened, including the exact error text if there is one.
- For payment problems, the payment reference from your bank or from the payment receipt.
When to expect a reply
We answer within two business days, Monday to Friday (IST). If an answer depends on the payment provider or your bank, it can take longer; we will tell you what we are waiting for.
What never to send
Never send card numbers, CVV codes, passwords, one-time codes or your full download link. Nobody at 1ity will ask you for them.