1ITY

Privacy Policy

Version: 1.0
Effective Date: 1 November 2026
Website: https://1ity.com

At 1ity.com, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what choices and rights you may have when using our website.

This policy applies to visitors, registered customers and anyone who purchases or interacts with digital products and services available through 1ity.com.

By using our website, you acknowledge that you have had an opportunity to read this Privacy Policy.

1. About Us

1ity.com is an online digital store offering downloadable products, templates, creative resources, digital assets and other digital materials.

For the purposes of this Privacy Policy, we are the organisation responsible for handling personal information collected through our website, subject to applicable data protection laws.

Business Information

In this policy, the terms “we”, “us” and “our” refer to the business operating 1ity.com.

The terms “you” and “your” refer to visitors, customers and other individuals using our website.

2. Information We Collect

We collect only the information reasonably necessary to operate our website, provide our services, process purchases and support customers.

Depending on how you use our website, we may collect the following categories of information.

2.1 Personal Information

When you create an account, contact us or place an order, we may collect:

  • Full name.
  • Email address.
  • Billing address.
  • Contact number, where provided.
  • Account username.
  • Other information you voluntarily provide.

2.2 Account Information

When you register for an account, we may collect:

  • Account identification details.
  • Login information.
  • Account preferences.
  • Account creation date.
  • Account activity.
  • Purchase and download history.

Passwords are handled using appropriate security measures and should not be stored in readable plain text.

2.3 Order and Transaction Information

When you purchase a digital product, we may collect and retain:

  • Order number.
  • Purchased product.
  • Selected licence tier.
  • Purchase amount.
  • Payment currency.
  • Transaction reference.
  • Payment status.
  • Purchase date and time.
  • Invoice and billing information.
  • Applicable licence agreement version.
  • Licence acceptance records.

We use this information to process orders, provide downloads, issue licence certificates, maintain purchase records and respond to customer enquiries.

2.4 Payment Information

Payments made through 1ity.com may be processed by third-party payment gateways and payment service providers.

We may receive transaction-related information such as:

  • Payment confirmation.
  • Transaction reference.
  • Payment status.
  • Payment method type.
  • Refund status.

We do not intentionally collect or store complete card numbers, card security codes or payment account passwords on our website.

Sensitive payment information is handled by the relevant payment provider in accordance with its own security and privacy practices.

2.5 Technical and Usage Information

When you visit our website, certain technical information may be collected automatically.

This may include:

  • IP address.
  • Browser type and version.
  • Operating system.
  • Device information.
  • Website pages visited.
  • Referring website.
  • Access dates and times.
  • Website interaction information.
  • Basic diagnostic and security logs.

We use this information to maintain website functionality, identify technical problems, improve performance and protect our services.

2.6 Communications

If you contact us, we may retain:

  • Your name.
  • Email address.
  • Enquiry details.
  • Support messages.
  • Order-related communications.
  • Relevant attachments or information you voluntarily provide.

We use this information to respond to enquiries and maintain appropriate customer support records.

3. How We Use Your Information

We may use personal information for the following purposes:

3.1 Order Processing

To:

  • Process purchases.
  • Confirm payments.
  • Generate order records.
  • Provide digital downloads.
  • Issue invoices where applicable.
  • Generate licence certificates.
  • Maintain purchase history.

3.2 Account Management

To:

  • Create and manage customer accounts.
  • Authenticate users.
  • Maintain account security.
  • Provide access to purchased products.
  • Help customers recover account access.

3.3 Customer Support

To:

  • Respond to enquiries.
  • Investigate download problems.
  • Resolve payment discrepancies.
  • Handle refund requests.
  • Assist with product-related issues.

3.4 Website Operations

To:

  • Maintain website functionality.
  • Improve website performance.
  • Diagnose technical issues.
  • Monitor service reliability.
  • Improve customer experience.

3.5 Security and Fraud Prevention

To:

  • Detect suspicious activity.
  • Prevent unauthorised access.
  • Investigate fraudulent transactions.
  • Protect intellectual property.
  • Prevent misuse of download facilities.
  • Enforce applicable website policies.

3.6 Legal and Regulatory Compliance

To:

  • Maintain financial and transaction records.
  • Meet applicable tax requirements.
  • Respond to lawful requests.
  • Comply with legal obligations.
  • Establish, exercise or defend legal claims.

3.7 Marketing Communications

Where permitted by applicable law and subject to any required consent, we may use your contact information to send:

  • Product announcements.
  • Store updates.
  • Promotional offers.
  • Newsletters.
  • Information about new digital products.

You may unsubscribe from promotional emails using the unsubscribe option provided or by contacting us.

Transactional emails relating to purchases, payments, security and account activity may continue where necessary to provide our services.

4. Legal Basis for Processing

We process personal information where permitted under applicable data protection laws.

Depending on the circumstances, processing may be based on:

  • Your consent.
  • Taking steps at your request before entering into a contract.
  • Performing a contract with you.
  • Compliance with legal obligations.
  • Legitimate operational and security purposes, where recognised by applicable law.
  • Other lawful grounds available under applicable legislation.

Where consent is required, we will seek it through an appropriate method.

Where processing is based on consent, you may withdraw that consent, subject to applicable legal requirements and any lawful basis for continued processing.

5. Cookies and Similar Technologies

1ity.com may use cookies and similar technologies to improve website functionality and understand website usage.

Cookies are small data files stored on your device when you visit a website.

We may use the following categories:

5.1 Essential Cookies

These cookies help our website operate correctly.

They may be used for:

  • Account authentication.
  • Shopping cart functionality.
  • Checkout processes.
  • Session management.
  • Security features.

5.2 Functional Cookies

These cookies help remember preferences and improve your browsing experience.

5.3 Analytics Cookies

Where enabled, analytics cookies help us understand how visitors interact with our website.

This may include information about page visits, navigation and general usage patterns.

5.4 Marketing Cookies

Where used and permitted by applicable law, marketing cookies may help measure promotional campaigns and deliver relevant advertising.

You can manage cookie preferences through available website controls or your browser settings.

Disabling certain cookies may affect some website functionality.

6. Sharing of Personal Information

We do not sell your personal information to third parties.

We may share relevant information with trusted third parties where necessary to operate our website and provide services.

These may include:

6.1 Payment Providers

Payment service providers process transactions and provide payment confirmations.

6.2 Hosting and Infrastructure Providers

Hosting, server, storage and infrastructure providers may process technical information necessary to operate our website.

6.3 Email and Communication Providers

Email service providers may help deliver:

  • Order confirmations.
  • Account notifications.
  • Download notifications.
  • Support responses.
  • Other authorised communications.

6.4 Analytics Providers

Where used, analytics providers may process website usage information to help us understand and improve website performance.

6.5 Professional Advisers

We may share relevant information with accountants, lawyers, auditors and other professional advisers where reasonably necessary.

6.6 Legal and Regulatory Authorities

We may disclose information where required by law, court order, regulatory requirements or lawful government requests.

6.7 Business Transfers

If our business is involved in a merger, acquisition, restructuring or sale of assets, relevant information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual and security protections are in place.

7. International Data Transfers

Some third-party service providers may process or store information on servers located outside India.

Where personal information is transferred internationally, we will take steps to ensure that such transfers comply with applicable data protection laws and any restrictions imposed by the relevant authorities.

Your information may therefore be processed in countries other than the country from which you access our website.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.

Different categories of information may be retained for different periods.

For example:

  • Account information may be retained while your account remains active.
  • Order and transaction records may be retained to meet accounting, tax and legal requirements.
  • Licence certificates and acceptance records may be retained to establish the rights associated with a purchase.
  • Support communications may be retained for customer service and dispute resolution.
  • Technical logs may be retained for security, diagnostic and operational purposes.

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to legal retention requirements.

Closing your account does not automatically require us to delete transaction records that we are legally required to retain.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access.
  • Accidental loss.
  • Unauthorised alteration.
  • Disclosure.
  • Misuse.
  • Destruction.

Depending on the services used, these measures may include:

  • Secure website connections.
  • Access restrictions.
  • Password protection.
  • Encrypted communications.
  • Secure hosting infrastructure.
  • Appropriate backup procedures.
  • Monitoring for suspicious activity.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and notifying us if you suspect unauthorised account access.

10. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information.

These may include:

10.1 Right to Access

You may request information about personal information we process about you.

10.2 Right to Correction

You may request correction of inaccurate or incomplete personal information.

10.3 Right to Erasure

You may request deletion of personal information where applicable law permits.

Certain records may need to be retained to comply with legal, accounting, tax or contractual obligations.

10.4 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent.

Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

10.5 Right to Grievance Redressal

You may raise a privacy-related complaint or grievance using the contact details provided in this policy.

10.6 Other Applicable Rights

You may exercise any additional rights available to you under applicable data protection legislation.

We may request reasonable information to verify your identity before responding to privacy requests.

11. Children’s Privacy

1ity.com is intended for general audiences and is not specifically designed to collect personal information from children.

Where applicable law requires parental or guardian consent for processing a child’s personal information, we will follow the relevant legal requirements.

If you believe that a child has provided personal information through our website in circumstances that violate applicable law, please contact us.

We will investigate and take appropriate action as required by law.

12. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

These websites operate independently and may have their own privacy policies and data handling practices.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

13. Marketing and Promotional Emails

We may send promotional communications where permitted by applicable law.

These communications may include:

  • New product announcements.
  • Discounts and special offers.
  • Store updates.
  • Product recommendations.
  • Newsletters.

You can unsubscribe from promotional communications at any time using the unsubscribe link included in the email or by contacting support@1ity.com.

Unsubscribing from promotional emails will not necessarily stop essential transactional or service-related communications.

14. Data Breaches and Security Incidents

If we become aware of a personal data breach affecting information handled by us, we will investigate the incident and take appropriate steps to contain and address it.

Where required by applicable law, we will notify affected individuals and relevant authorities within the prescribed timeframes.

We may also implement additional security measures to reduce the risk of similar incidents.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business operations.
  • New website features.
  • Changes in third-party services.
  • Changes in applicable laws.
  • Improvements to our data protection practices.

Each published version will display its effective date or last updated date.

Material changes will be communicated through the website or another appropriate method where required by applicable law.

We encourage you to review this page periodically.

Changes will not retrospectively remove rights or protections that apply to information already collected.

16. Privacy Grievances and Contact

If you have questions, concerns or requests relating to your personal information, please contact us.

1ity.com Privacy Support

Email: support@1ity.com
Website: https://1ity.com

Registered Business Details

Business Name: [Insert registered legal entity name]
Business Address: [Insert registered business address]

When contacting us about a privacy matter, please include sufficient information to help us identify your request.

We will review and respond to privacy enquiries within the timeframe required by applicable law.

Where required, we will also provide details of the designated grievance contact or Data Protection Officer.

End of Privacy Policy

© 1ity.com. All rights reserved.

Version 1.0 | Effective 1 November 2026

Contact

Privacy requests: support@1ity.com.