Version: 1.0
Effective Date: 1 November 2026
Website: https://1ity.com
At 1ity.com, all products are delivered digitally.
We sell downloadable digital products, including templates, creative assets, design resources, software, digital files and other downloadable materials.
We do not ship physical products.
This Digital Delivery Policy explains how purchased products are delivered, when downloads become available, how download limits work and what to do if you experience a delivery problem.
By purchasing from 1ity.com, you acknowledge that you have had an opportunity to review this policy.
1. Digital Products Only
All products available through 1ity.com are digital products unless expressly stated otherwise on the relevant product page.
This means:
- No physical package will be shipped.
- No courier or postal delivery is involved.
- No shipping address is required.
- No physical shipping charges apply.
- Products are delivered electronically through our website or authorised delivery methods.
Customers are responsible for ensuring that their devices and software can access and use the purchased digital files.
2. How Digital Products Are Delivered
Following successful payment confirmation, purchased products are made available through your 1ity.com account.
Depending on the product and delivery configuration, you may receive:
- An order confirmation email.
- A payment confirmation notification.
- Download links through your registered email address.
- Download access through the Downloads section of your customer account.
- A licence certificate identifying the purchased product and licence tier.
Download links are associated with the relevant purchase and are subject to applicable access permissions.
Files are served through authorised delivery mechanisms rather than unrestricted public download folders.
You must not share download links or provide access to purchased files to unauthorised individuals.
3. Delivery Time
Digital products are normally made available automatically after successful payment confirmation.
In most cases, download access should become available within a few minutes of payment confirmation.
In certain circumstances, delivery may take longer because of:
- Payment gateway processing delays.
- Delayed payment confirmation.
- Technical issues.
- Security verification.
- Manual order review.
- Temporary website or server interruptions.
Where an order requires manual review, delivery may be delayed until the review is completed.
If additional verification is required, we may contact you using the email address associated with your order.
You will not be required to make another payment simply because an existing payment is awaiting confirmation or review.
4. Order Confirmation and Download Access
After placing an order, you can check its status through your account.
Customer Orders:
Customer Downloads:
Once your order has been successfully paid and processed, eligible digital products will appear in your Downloads section.
If you purchased as a guest, relevant order and delivery information will be sent to the email address provided during checkout, subject to the delivery method available for that purchase.
Please check your spam, junk and promotions folders if you cannot find an order confirmation or download notification.
5. Download Limits
Certain products may have restrictions on the number of downloads permitted.
Download limits are established to protect digital products against unauthorised distribution and misuse.
The applicable download limit will be displayed on the relevant product page before purchase and, where supported, beside the download in your account.
A download limit may vary depending on the product.
Customers should download and securely store their purchased files within the permitted download allowance.
A failed or incomplete download caused by a technical problem on our side will not unnecessarily consume your download allowance.
If you experience a download problem, contact our support team before repeatedly attempting to download the same product.
6. Download Expiry and Availability
Download links may remain available only for a specified period.
The applicable download availability period will be disclosed on the relevant product page before purchase.
Once the download period expires:
- The download link may stop working.
- The product may no longer be accessible through your account.
- A new download link may not automatically be generated.
- You may need to contact customer support for assistance.
Customers are responsible for downloading and retaining their own backup copies.
Importantly, expiry of a download link does not automatically expire or cancel an otherwise valid perpetual licence.
Your rights to continue using a purchased product are governed by the Digital Product Licence Agreement.
Where required by applicable law, we will provide appropriate assistance or remedies notwithstanding an expired download link.
7. What to Do If Your Download Is Missing
If you have successfully paid for a product but cannot access its download, follow these steps:
Step 1: Check Your Order
Visit:
Confirm that the order status shows successful payment or processing completion.
Step 2: Check Your Downloads
Visit:
Check whether the purchased product is available.
Step 3: Check Your Email
Look for your order confirmation and download notification.
Also check your spam, junk and promotions folders.
Step 4: Contact Support
If the product is still unavailable, email:
Include:
- Your order number.
- Your registered email address.
- The purchased product name.
- A brief description of the issue.
- Relevant payment confirmation or screenshots, if available.
Please do not make another payment for an order that has already been successfully charged.
We will investigate the issue and work towards restoring access or providing an appropriate resolution.
8. Failed or Incomplete Downloads
A download may occasionally fail because of:
- Unstable internet connectivity.
- Browser interruptions.
- Device storage limitations.
- Server interruptions.
- Temporary hosting problems.
- Browser or security software restrictions.
Before contacting support, you may try:
- Refreshing the download page.
- Checking your internet connection.
- Trying another supported browser.
- Checking available device storage.
- Temporarily reviewing browser download restrictions.
If the problem continues, contact our support team.
Where a technical problem on our side prevents successful delivery, we will make reasonable efforts to provide a working download or an alternative delivery method.
If the issue cannot reasonably be resolved, an appropriate refund may be provided in accordance with our Digital Product Refund Policy and applicable law.
9. File Compatibility and Customer Requirements
Each product may have specific software, operating system, file format or technical requirements.
Before purchasing, please review the relevant product page for:
- Supported file formats.
- Required software.
- Minimum software versions.
- Operating system compatibility.
- Technical specifications.
- Additional dependencies.
- Installation or usage instructions.
You are responsible for ensuring that your device and software meet the disclosed requirements.
We do not guarantee compatibility with software or platforms that are not expressly supported or identified on the product page.
Nothing in this section excludes any consumer rights where a product is materially different from its advertised description.
10. Download Security and Account Responsibility
Purchased files are made available through authorised download mechanisms.
You are responsible for:
- Keeping your account credentials secure.
- Protecting access to your download links.
- Downloading files through authorised methods.
- Maintaining your own backup copies.
- Preventing unauthorised access to purchased products.
You must not:
- Share download links publicly.
- Upload purchased files to public file-sharing services.
- Distribute download links to unauthorised individuals.
- Attempt to bypass download restrictions.
- Use automated methods to abuse download facilities.
Unauthorised distribution may result in suspension of access or termination of the relevant licence in accordance with the Digital Product Licence Agreement and applicable law.
11. Licence Certificate Delivery
Where applicable, a licence certificate will be provided with your purchased digital product.
The certificate may identify:
- Customer or licence holder.
- Order number.
- Product name.
- Purchased licence tier.
- Purchase date.
- Applicable licence agreement version.
The licence certificate serves as a purchase and licence record.
Your actual usage rights are governed by the Digital Product Licence Agreement and the licence tier selected during checkout.
You may retain the certificate for your records.
12. Refunds for Delivery Problems
If a purchased product cannot be delivered, accessed or downloaded because of a technical problem, please contact us.
We will investigate and attempt to:
- Restore download access.
- Provide a replacement download link.
- Provide an alternative delivery method.
- Supply a corrected file where necessary.
- Offer an appropriate refund where the issue cannot reasonably be resolved or where required by applicable law.
All refund requests are handled in accordance with our:
Digital Product Refund Policy
Nothing in this policy restricts any refund or other remedy that you are legally entitled to receive.
13. Website and Delivery Availability
We aim to maintain reliable digital delivery services.
However, download availability may occasionally be affected by:
- Scheduled maintenance.
- Hosting or server problems.
- Internet disruptions.
- Payment gateway delays.
- Security checks.
- Third-party infrastructure failures.
- Other circumstances beyond our reasonable control.
We will take reasonable steps to restore services and minimise disruption.
Temporary service interruptions do not automatically cancel a completed purchase or an otherwise valid perpetual licence.
14. Changes to This Policy
We may update this Digital Delivery Policy from time to time.
Each published version will display its version number and effective date.
Changes will generally apply to purchases made after the revised policy becomes effective.
A revised policy will not retrospectively remove rights or remedies associated with completed purchases or override mandatory legal requirements.
We recommend reviewing this page periodically.
15. Contact Information
If you experience any issue with digital delivery, downloads, missing files or account access, please contact us.
1ity.com Customer Support
Website: https://1ity.com
Email: support@1ity.com
Please include your order number when contacting us about an existing purchase.
We will make reasonable efforts to investigate and resolve genuine delivery issues as quickly as possible.
End of Digital Delivery Policy
© 1ity.com. All rights reserved.
Version 1.0 | Effective 1 November 2026
Delivery problems: support@1ity.com.